Use event data to understand real work, find friction and test responsible improvements.
Lessons
3
Duration
28 minutes
Level
Foundation
Cost
£149 one-off
What you will be able to do
Read cases, activities and variants
Separate waiting time from working time
Assess improvement and automation opportunities responsibly
Course pathway
Prerequisite: No process-mining experience required.
Lesson 1 of 3
From events to a process map
Course progress0%
Learning objective
Recognise the minimum evidence needed for process analysis.
Follow the work as it happened
An event log normally needs a case identifier, an activity and a timestamp. Useful context such as team, channel, cost and outcome makes analysis richer, but data quality and lawful use must be assessed before drawing conclusions.
Case ID connects one journey
Activity names the recorded step
Timestamp orders the work
Context helps explain variation
LEARNING SUPPORT
Ask HELIX about this course.
HELIX can explain a concept, help you structure a practical next step or identify what needs human review. It is an AI-enabled assistant and may be wrong, so verify consequential guidance.