Data Protection Complaints Policy
We take online security and your privacy seriously.
Last updated 19th June 2026 (effective from 19th June 2026)
About this policy
This policy is reviewed annually, or sooner if there are changes to relevant legislation, ICO guidance or AGS business operations.
The term ‘AUTOMATED GOVERNANCE SYSTEMS LTD’ or 'AGS' or 'us' or 'we' refers to the owner of the website whose registered office is 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom. Automated Governance Systems Ltd’s registration number is 16076383 in England and Wales. The term 'you' refers to the user or viewer of our website.
At Automated Governance Systems (AGS), we believe that great governance starts with trust, and trust starts with transparency. If you feel that we haven't handled your personal data in the right way, we want to hear from you. We're committed to resolving your concerns quickly, fairly and respectfully.
This policy explains how we handle data protection complaints, what you can expect from us, and what options are available to you if you're not satisfied with our response. We may change this policy from time to time by updating this page.
What is a data protection complaint?
A data protection complaint is any concern you raise about the way AGS collects, uses, stores, shares or otherwise processes your personal data. This could include situations where you believe:
Your personal data has been used without your knowledge or consent.
Your data has been shared with someone it shouldn't have been.
We've held inaccurate information about you.
Your request to access, correct or delete your data hasn't been handled properly.
Your data has been lost, stolen or exposed without proper notification.
Our commitment to you
Acknowledge your complaint promptly.
Investigate your concern thoroughly and fairly.
Respond clearly and in plain language.
Act on any findings where we've fallen short.
Learn from complaints to continuously improve our data practices.
Step 1: Contact us directly
The first step is to get in touch with us. We'd always encourage you to come to us first — we genuinely want to make things right. You can reach our Data Protection Officer via:
Email: enquiry@automatedgovernancesystems.com with the subject title “Data Protection Complaint”.
Website: https://www.automatedgovernancesystems.com/
Written correspondence: 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ.
Please include your full name and contact details, a clear description of your concern, any relevant dates, reference numbers or documents, and what you would like us to do to resolve the matter.
Step 2: We acknowledge your complaint
Send you a written acknowledgement within 5 working days.
Provide you with a reference number for your complaint.
Let you know who is handling your case and their contact details.
Step 3: We investigate
We take all complaints seriously. Our Data Protection Officer will review all relevant data and processing activities, consult with the appropriate internal teams, and assess your complaint against our obligations under UK GDPR and the Data Protection Act 2018.
Step 4: We respond
We aim to provide a full written response within 30 days of receiving your complaint. In more complex cases, we may need up to 3 months, but we will always keep you informed of our progress.
Our response will clearly explain our findings, tell you what action we have taken or will take, and let you know your right to escalate if you remain unsatisfied.
Not satisfied? Escalate to the ICO
If you're not happy with how we've handled your complaint, or if we've failed to respond within the timeframes above, you have the right to complain directly to the UK's data protection regulator, the Information Commissioner's Office (ICO).
How to complain to the ICO: https://ico.org.uk/for-organisations/how-to-deal-with-data-protection-complaints/
Website: https://ico.org.uk · Helpline: 0303 123 1113 · Post: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.
The ICO recommends that you raise your concern with the organisation first before contacting them. We encourage you to do that with us — we're here to help.
Your rights under UK GDPR
Right of access: request a copy of the personal data we hold about you.
Right to rectification: ask us to correct inaccurate or incomplete data.
Right to erasure: ask us to delete your data in certain circumstances.
Right to restriction: ask us to limit how we use your data.
Right to portability: receive your data in a portable, machine-readable format.
Right to object: object to certain types of processing, including marketing.
Rights regarding automated decisions: not to be subject to solely automated decisions that significantly affect you.
Related policies and useful resources
To fully understand how we protect your data, please also read the AGS Privacy Policy and Cookies Policy.
ICO — How to deal with data protection complaints: https://ico.org.uk/for-organisations/how-to-deal-with-data-protection-complaints/
ICO — Your data matters, individual rights: https://ico.org.uk/your-data-matters/
ICO — UK GDPR guidance for organisations: https://ico.org.uk/for-organisations/uk-gdpr-guidance-and-resources/
Gov.uk — Data Protection Act 2018: https://www.legislation.gov.uk/ukpga/2018/12/contents/enacted
Questions
If you have any questions about this policy or how AGS handles your personal data, don't hesitate to get in touch. Email enquiry@automatedgovernancesystems.com with the subject title “Data Protection Questions”.
Automated Governance Systems (AGS) is committed to responsible, transparent and ethical data governance, because good governance is good business.